Terms of Purchase
EVENT Live Disclaimer
EVENT Live acts as a service provider on behalf of, but not limited to, event organizer(s), promoter(s), producers and artist(s) to facilitate tickets or process payments for other services at events whether at a physical or virtual location. Collectively for the terms of this agreement these organizer(s), promoter(s), producers and artist(s) are known as "Organizers".
EVENT Live DOES NOT operate these events, unless clearly stated in the event description, so therefore EVENT Live cannot control unforeseen circumstances which may occur at an event.
Please read the following Terms of Purchase outlined below (which may be amended from time to time due to unforeseen circumstances) carefully as it represents an agreement between yourself and EVENT Live. By completing your transaction, you are agreeing to the terms of purchase(as amended from time to time) and privacy policy(as amended from time to time).
Note: Please consult the actual event organizer for their own terms of purchase and refund policies. These terms can typically be found on the Organizers website or listed on the ticketing page. In the event of conflicting terms relative to these Terms of Purchase and the Organizer's ticketing terms and conditions, Organizer's terms shall govern.
All inquiries related to events must be made in writing to Event Live support within 48 hours of the event taking place.
Refunds and Exchanges
All tickets sold on EVENT Live are Final with No Refunds or Exchanges unless the event is canceled. This policy includes events you have purchased a ticket(s) for that have changed dates, times, venues or artists. Only the organizer, not EVENT Live, can issue refunds for any circumstances listed above and most organizers will also outline this in their terms and conditions. It is the Organizer's responsibility to inform you of any related information; not EVENT Live.
Requesting a Refund
To initiate a refund request, customers must contact the organizer directly as set forth in the refund policy they have posted if refunds are allowed. If no contact information is listed for the organizer, the customer should contact Event Live support and we will make our best efforts to pass your message along to the organizer.
Limitations
EVENT Live cannot guarantee a response, or a timeframe for a response, from the Organizer, particularly if their Refund Policy terms explicitly state "No Refunds" in which case no further explanation or response is required.
In the event that an organizer fails to honor a refund that a customer believes is due under their applicable refund policy, or has clearly communicated in writing their intent to refund, that customer may request that EVENT Live review the circumstances or discrepancies to determine if a refund based on the organizer's refund policy is valid. This review could take up to 45 days of being contacted by the customer. EVENT Live will take best efforts to reach, communicate and negotiate a settlement on your behalf but cannot process this full or partial refund on their behalf. To start this process please contact us at Event Live support.
Note: In the event of an event being canceled or postponed, EVENT Live cannot be held responsible for any costs incurred by the customer for travel, accommodation, or any other related service. Decisions to move or cancel events are not made by EVENT Live, therefore we are not liable and will not offer compensation or refunds of any costs incurred.
Special Cases
If an event has been canceled or postponed, you may be entitled to a face value plus tax refund (if tax was added to the purchase), subject to the event producer's posted policy. All EVENT Live ticketing fees plus any processing fees(credit card, etc.) are non-refundable.
Specific to shipping/fulfillment fees: refunds will only take place for shipping/fulfillment fees if the customer's package has not been mailed.
If you entered into a Ticket Lock™ Payment Plan, please see the section Ticket Lock™-Payment Plans.
If tickets were purchased at a physical location (not online) and an event is canceled or postponed, those tickets must be refunded at that physical location.
Refunds for canceled events are generally processed automatically. In special conditions or circumstances around an event cancellation or postponement, customers may be required to provide certain order and personal information (confirm mailing address, etc.) in order for refunds to be executed.
You agree not to contact EVENT Live to seek a refund or exchange from EVENT Live when EVENT Live is prohibited from providing one by its clients.
Disputed Charges "Chargebacks"
By purchasing tickets to an event, you agree not to make any attempt to contact the third-party credit card processing company you used to purchase your tickets for a"chargeback" for any fees paid for tickets. This includes, but is not limited to:
- bad experiences,
- cancellations,
- not being able to attend an event,
- or an artist not performing.
Any attempt made to dispute a transaction on the EVENT Live platform will result in canceled tickets, and forfeiture of any/all deposited funds to the Organizer of the event.
EVENT Live reserves the right, in its sole discretion, to refuse to honor pending/future ticket purchases made from credit card accounts or online accounts involved in such chargebacks. EVENT Live may prohibit any individuals who violate this provision from using its services. This includes, but is not limited to, persons whose names are on the credit card accounts, anyone who accesses associated online accounts or credit cards, or those who otherwise breach this clause.
Ticket Transfers & Resell
EVENT Live does provide a ticket exchange portal where customers (people who have bought tickets on the EVENT Live Platform) can securely transfer their tickets to others.
We cannot guarantee this feature will be enabled by the organizer as they may not allow transfers due to multiple reasons including the shipping of RFID or physical tickets. If the transfers feature from your "Orders" portal is not available you would need to reach out to the organizer directly.
EVENT Live cannot guarantee the validity of any ticket not originally purchased through EVENT Live, including those resold to another person or via a ticketing reselling platform.
Ticket Lock™ - Payment Plans
By selecting the "I Agree" button and enrolling into a Ticket Lock Plan, you(as a customer) consent to the following terms and conditions:
You are obligated to pay the amounts specified, including all stated fees, on the designated dates, referred as the "Ticket Lock™ Schedule", in order to receive your ticket(s). For your ticket to be deemed valid, all payments must be made in full and on time.
You are required to maintain a valid form of payment on EVENT Live for the entire duration of the payment plan.
You can visit your "Profile" inside the EVENT Live platform at any time to see the status of your payment process, change or edit payment information, or pre-pay payments to the "Ticket Lock™ Schedule".
Payment Failure
Should your payment be unsuccessful or rejected by your financial institution, you will have a 7-day period to rectify the payment or update your payment method. Failure to complete a successful payment on time will result in the invalidation of your order and tickets, and no refunds will be provided. You must maintain a valid form of payment for the entire duration of your payment plan.
Cancellation
You may cancel your Ticket Lock™ plan at any time from the EVENT Live "My Profile" screen, but in doing so, you will forfeit any and all payments plus fees known as"Cancellation Fees".
Cancellation Fees: The Cancellation fees are the sum of the Ticket Lock™ fee and the initial payment (first payment of your order listed on your payment schedule).
Additional Notes
By purchasing this plan, you agree not to dispute any of these charges with the bank as both the fee schedule and cancellation policy has been visible and transparent before purchase.
Please check your order details carefully before checking out, any service fees for the payment plan will appear in the total. We are unable to make any changes to your payment plan once your order has been submitted.
In the event, a full or a partial refund is issued by the organizers, both EVENT Live ticketing fees and credit card/processing fees are not eligible to be returned, as they are earned at the time of purchase.
EVENT Live is not responsible for customer's bank fees, including but not limited to NSF (Non sufficient funds) fees, resulting from scheduled payments being deducted by the customer's bank via transfer.
Indemnification - Complete Disclaimer
EVENT Live only provides services on behalf of the organizations with no other affiliation unless clearly stated on the event details, Therefore,EVENT Live will not be held liable for any losses you may suffer, including but not limited to, personal injury or death at the event, or any monetary losses. EVENT Live, its management, directors, officers, owners, employees or agents will be indemnified against any loss against yourself and any accompanying minor. Furthermore, EVENT Live will not cover any losses or damages arising as a result of your voluntary participation in the events, including but not limited to claims for personal injury, or damage to personal property, or any other claims for negligence on the part of the events or event sponsors.
By purchasing the tickets through EVENT Live, you acknowledge and forever discharge EVENT Live, and its officers, and agents from any liability or claims for damages that may arise as a result of your attendance and participation in the events. It is expressly understood that your ticket purchase and your participation in the events shall not be construed as an assumption on the part of EVENT Live of responsibility, liability, or control of the events.
EVENT Live cannot predict the intentions of the organizer or the quality of experience you will have at the event. Therefore, EVENT Live will be held harmless against any nefarious intentions or actions of the organizer.
Ticket Pricing and Availability
EVENT Live does not set ticket prices or control seating availability, including the quantity of tickets offered available, tickets sale times, or when the event will be sold out.
EVENT Live provides a service on behalf of the organizer, which means we do not set ticket prices or determine seating availability. Tickets for popular events may sell out quickly. Occasionally, additional tickets may become available prior to the event but EVENT Live does not control any of these factors.
Right of Admission
The right to admission to an event is reserved by the promoter and event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches.
EVENT Live wishes to inform customers that refunds will not be issued to individuals who are denied entry or removed from a venue due to:
- Late arrival.
- Being underage (or appearing to be underage) as determined by the event organizer.
- Refusal to be searched.
- Abusive, threatening, drunken, or other antisocial behavior (including smoking in designated no-smoking areas).
- Possession of offensive weapons, illegal substances, or any other prohibited items.
- Making unauthorized audio, video, or photographic recordings.
In order to prevent fraud and to protect both parties, you may be asked to provideadditional verification information after your booking so that we can verify your purchase. EVENT Live reserves the right to cancel any order deemed potentially of a fraudulent nature or high-risk. We conduct various checks in combination with our merchant service provider to determine the probability of fraud, including, but not be limited to, a request to be provided with an original credit or debit card statement, attempts to telephone, reference to records to check for other fraudulent activity at an IP address, etc.
Customer Responsibilities
Customers are advised to carefully review each order to ensure that the purchaser has selected the correct event, ticket type, and seat choice.
Order Accuracy & Confirmation
If the purchaser does not receive a confirmation from EVENT Live, in the form of a confirmation page or email, after submitting payment information, or if the customer experiences an error message or service interruption after submitting payment information, it is the customer's responsibility to contact Event Live support with any problems faced including the details of the order. EVENT Live will not be responsible for any monetary losses if the customer fails to confirm the purchase.
It is the responsibility of the customer to update any change of address, name, phone number, email address, or payment information in their EVENT Live portal. - While we may allocate specific seats to you, the Theatre or Venue has the right to change the seat locations to others of equal value.
Will Call & Ticket Pickup
Will Call tickets must be picked up at the event unless otherwise noted. Tickets left at Will Call will not be refunded. Will Call start and end times are subject to change and are not grounds for a refund.
You must present the original credit card used to purchase the ticket and a valid state issued picture ID. If you cannot present these at Will Call, a clear photo of these items may be accepted instead, but such acceptance shall be at the sole discretion of the Organizer. If you are unable to pick up your order at Will Call, you shall not receive a refund for this purchase.
Mail/Delivery Issues
If EVENT Live is unable to mail an order for any reason the organizer will arrange for the order to be available for pick up at the event's Will Call.
If tickets that are shipped are returned to EVENT Live as undeliverable, we reserve the right to cancel the order and not refund any shipping or handling fees associated with that transaction.
Ticket holders are aware that amenities promised by the organizer are not guaranteed by EVENT Live and are not grounds for a refund, including but not limited to: VIP amenities, drink specials, gifts, express entry, special areas, celebrity guests.
3rd Party Services
EVENT Live allows customers to both create accounts, log-in and interact with other platforms including but not limited to Google, Apple, Facebook or Instagram. Event Live also allows customers to pay with services like Apple Pay or Google Pay. Additionally organizers can use third-party services to integrate into including but not limited to CRM, Email, SMS/MMS/Text and other communication services.
By connecting to any of these third-party sites from the EVENT Live platform you will grant EVENT Live permission to access and use your information from that service, as permitted by that service, and to access and store tokens and data that we receive from that service. We encourage all consumers to visit each of these sites' own privacy policies to see how your data is being stored.
By choosing to connect to any social media sites, or share content via the EVENT Live platform from these social media sites you consent permission to access your information on these sites (examples would be Facebook, Instagram, X, TikTok, Apple or Google calendars, YouTube or any other "social media service" or calendar service) under the terms and conditions of their privacy policy. Please refer to your settings on the social media sites to manage your privacy filters as to what you are sharing and how your data is being stored.
Communications & Marketing
Consent to Contact: By using EVENT Live, you consent and agree that EVENT Live can contact you using written, electronic, or verbal means, including by manual dialing, emails, leaving prerecorded/artificial voice messages or using an automatic telephone dialing system to call or text your mobile/cellular telephone number, as necessary to complete transactions requested by you and to service your account and as the law allows, even if those phone numbers are registered by you on any federal or state Do-Not-Call/Do-Not-email registry. We may offer you the chance to enroll to receive recurring SMS/MMS/text messages from EVENT Live. You may enroll to receive text messages about account-related news and alerts (e.g., delivery alerts) and/or marketing and promotional offers for EVENT Live products and services.
SMS/MMS Messaging Terms: By enrolling in the EVENT Live SMS/MMS/text messaging service, you agree to receive text messages on your mobile phone number provided, and you certify that your number is true and accurate and that you are authorized to enroll the designated number to receive such texts. You acknowledge and agree that the texts may be sent using an automatic telephone dialing system and that standard message and data rates apply. Consent is not required as a condition of purchase. EVENT Live is not responsible for any delays upon sending or receiving text messages.
Opt-Out & Unsubscribe: To unsubscribe from text messages, replySTOP, QUIT, END, CANCEL, or UNSUBSCRIBE to the number associated with these text or reply STOP, QUIT, END, CANCEL, or UNSUBSCRIBE to any text message you receive from EVENT Live. You consent that following such a request to unsubscribe, you may receive one final text message from EVENT Live confirming your request.
Please contact Event Live support with any questions regarding these Terms of Purchase.